BT Delays Public Network Switchover Until 2027 Despite ‘Increasingly Fragile’ Old Tech

BT and other telecom operators are currently in the process of upgrading their old analogue phone services to a fully digital, full-fibre network. Originally, BT aimed to complete this transition by the end of 2025. However, the company has now announced that it will delay the switch from the analogue PSTN to digital landlines until the end of January 2027.

Reasons for the Delay

1. Government Charter: Late last year, the UK government introduced a charter that urged phone providers not to force customers to switch over until better protections were in place for vulnerable and elderly individuals. This charter emphasised the importance of ensuring a smooth transition for all users.

2. Fragile Analogue Technology: The urgency for switching customers onto digital services grows daily because the 40-year-old analogue landline technology is increasingly fragile. BT recognises the need to manage customer migrations swiftly while making provisions for those with additional needs, including telecare users.

3. Reliability Concerns: While the new digital services offer benefits such as improved clarity and efficiency, they are not powered remotely. During a power cut, these services stop working. Internet service providers can provide limited battery backup solutions, but compatibility issues may arise with older alarm or telecare monitoring systems.

BT’s Approach

1. Safety First: BT’s priority remains ensuring a safe transition for all customers. The company collaborates with peers, local authorities, telecare providers, and key government organisations to address the needs of vulnerable users.

2. Temporary Solutions: For those without broadband, BT is developing a temporary landline service to keep them connected until a digital solution becomes available or until 2030.

3. Businesses Urged to Move: BT encourages businesses to move their operations to all-digital networks as soon as possible.

Conclusion

BT’s decision to delay the big switch off until 2027 reflects its commitment to customer safety and smooth transitions. As the telecom industry evolves, balancing technological advancements with user needs remains crucial. Let’s stay connected as we move toward a fully digital future!