Introduction
This Privacy Policy outlines One Cloud Telecom Limited’s practices with respect to information collected from users who access our website at www.onecloudtelecom.co.uk, or otherwise share personal information with us.
What information do we collect?
We collect two types of data and information from Users:
- Non-personal Information:
This refers to un-identified and non-identifiable information about a User, which may be made available or gathered via your use of the Site. Non-personal Information includes aggregated usage information and technical information transmitted by your device, such as:- Type of browser and operating system.
- Language preference.
- Access time.
- Pages viewed, online browsing behavior, clicks, and actions.
- Personal Information:
This is individually identifiable information that can identify an individual or may, with reasonable effort, identify an individual. Examples include:- Device Information: Geolocation data, IP address, unique identifiers (e.g., MAC address and UUID), and activity-related data.
- Registration Information: Full name, email or physical address, telephone number, and other details provided during registration.
How do we receive information about you?
We receive your personal information only if you choose to provide it, such as by completing our online enquiry form.
What information do we collect?
We do not rent, sell, or share Users’ information with third parties, except as described in this Privacy Policy.
We may use the information for:
- Communicating with you: Sending notices regarding our services, technical information, or customer service responses.
- Marketing: Providing updates about our services or offers.
- Statistical and Analytical Purposes: To improve our Site.
- Serving Advertisements: Displaying ads while you use our Site.
We may also share Personal Information with:
- Trusted third-party providers for purposes such as hosting, billing, analytics, and personalized advertising.
- Subsidiaries and affiliated companies to enhance services.
We may disclose information if required to:
- Comply with laws, regulations, or legal processes.
- Enforce our policies or investigate violations.
- Prevent harm to users, third parties, or our company.
User Rights
You may request to:
- Receive confirmation of whether personal data is being processed.
- Access stored personal information and supplementary data.
- Receive a copy of personal information in a machine-readable format.
- Request rectification or erasure of personal data.
- Restrict processing of personal data.
- Object to data processing.
- Lodge a complaint with a supervisory authority.
To exercise these rights, contact our Data Protection Officer (DPO) at 02033888000.
Retention
We retain your personal information as necessary to:
- Provide services.
- Comply with legal obligations.
- Resolve disputes.
- Enforce policies.
Retention periods are based on the type of information collected and its purpose. Outdated information is destroyed at the earliest reasonable opportunity.
Cookies
We use cookies and related technologies to enhance your experience.
- Session Cookies: Temporary cookies that are deleted after the session ends.
- Persistent Cookies: Saved on your computer for future visits.
- Third-party Cookies: Set by external services like analytics providers.
You can manage cookies through your device preferences; however, disabling them may limit functionality.
We use Google Analytics to analyze user behavior and improve our services. For more details, refer to the Google Analytics Terms of Use and Google Privacy Policy.
Third-party collection of information
This Privacy Policy does not apply to the practices of companies we do not own or control, nor individuals we do not manage. We encourage you to review third-party terms and privacy policies when sharing information.
How do we safeguard your information?
We implement industry-standard security procedures to protect your information. While we take reasonable steps to secure data, we cannot guarantee against unauthorized access or misuse.
Transfer of data outside the EEA
Data transfers occur only to countries approved by the European Commission or with adequate safeguards in place.
Advertisements
We may use third-party advertising technologies to serve ads based on your usage. You can opt out of many third-party ad networks via:
Marketing
Occasionally, we may use your Personal Information for promotional purposes. You can opt out of marketing communications by unsubscribing via the provided methods.
Corporate transactions
In the event of a corporate transaction (e.g., merger or sale), your information may be transferred to the acquiring entity under the same privacy conditions.
Minors
Our services are not intended for children. We do not knowingly collect Personal Information from minors. Parents can contact us at enquiries@onecloudtelecom.co.uk if they believe a minor has provided us with data.
Updates to this Privacy Policy
We reserve the right to amend this policy. Changes take effect upon posting. The last modification date is displayed at the end of this policy.
How to contact us
For questions, contact us at:
enquiries@onecloudtelecom.co.uk
One Cloud Telecom Ltd
0208 888 8000
Last Modified: 19/03/2024
